Refund & Cancellation Policy

1. Subscription Plans Overview

We offer various subscription plans to meet different user needs:

Plan Type	Billing Cycle	Refund Eligibility
Free Plan	No billing	N/A
Premium Monthly	Monthly	Pro-rated refunds available
Premium Annual	Annually	Pro-rated refunds available
Artist Pro	Monthly/Annual	Pro-rated refunds available

2. Refund Policy

2.1 Refund Eligibility

You may be eligible for a refund under the following circumstances:

• Technical Issues: If you experience persistent technical problems that prevent you from using our service
• Billing Errors: If you were charged incorrectly or multiple times
• Service Unavailability: If the service was unavailable for an extended period
• Dissatisfaction: Within 14 days of initial subscription purchase (first-time subscribers only)

2.2 Non-Refundable Items

2.3 Refund Processing Time

Once your refund request is approved:

• Processing Time: 5-7 business days to review and approve
• Credit Card Refunds: 5-10 business days after approval
• PayPal Refunds: 3-5 business days after approval
• Other Payment Methods: 7-14 business days after approval

2.4 Pro-Rated Refunds

For annual subscriptions cancelled mid-term, we offer pro-rated refunds calculated as follows:

• Total annual fee minus monthly equivalent for months used
• Minus a 10% administrative fee
• Minimum usage charge of one month applies

3. Cancellation Policy

3.1 How to Cancel

You can cancel your subscription at any time through the following methods:

3.2 When Cancellation Takes Effect

• Monthly Plans: Cancellation takes effect at the end of the current billing cycle
• Annual Plans: Cancellation takes effect at the end of the annual term
• Immediate Cancellation: Available with pro-rated refund (see Section 2.4)

3.3 After Cancellation

Once your subscription is cancelled:

• You will retain access to premium features until the end of the paid period
• Your account will automatically downgrade to the Free Plan
• Your data and playlists will be preserved for 90 days
• You can reactivate your subscription at any time

4. How to Request a Refund

To request a refund, please follow these steps:

5. Special Circumstances

5.1 Service Interruptions

If we experience significant service interruptions (more than 24 consecutive hours), we will:

• Automatically credit your account for the downtime
• Provide pro-rated refunds for extended outages exceeding 48 hours
• Notify all affected users via email

5.2 Account Termination

If we terminate your account due to violation of Terms of Service:

• No refunds will be issued for the remaining subscription period
• You will lose access to all premium features immediately
• Your data may be deleted in accordance with our data retention policy

5.3 Price Changes

If we increase subscription prices:

• Existing subscribers will be notified 30 days in advance
• You can cancel before the price increase takes effect
• Your current rate will be honored until the end of your billing cycle

6. Free Trial Policy

For users on free trial subscriptions:

6.1 Trial Terms

• Duration: Free trials typically last 14 or 30 days
• Cancellation: Cancel anytime during the trial without charge
• Auto-Renewal: Trials automatically convert to paid subscriptions unless cancelled
• One Per Customer: Free trials are limited to one per customer

6.2 Trial Cancellation

To avoid charges after your free trial:

• Cancel at least 24 hours before the trial end date
• You'll receive a reminder email 3 days before trial expiration
• Cancellation during trial period is always free

7. Payment Disputes

If you dispute a charge with your bank or payment provider:

Dispute Resolution Process

1. Contact our billing department at billing@musiclisting.com
2. Provide transaction details and reason for dispute
3. Allow 2-3 business days for investigation
4. Receive resolution or explanation

8. Modification of Policy

We reserve the right to modify this Refund & Cancellation Policy at any time. Changes will be:

• Posted on this page with an updated "Last Updated" date
• Communicated to active subscribers via email
• Effective immediately for new subscriptions
• Effective at next renewal for existing subscriptions

9. Exceptions and Discretion

While this policy outlines our standard refund and cancellation procedures, we reserve the right to:

• Make exceptions on a case-by-case basis
• Offer alternative compensation (credits, extended service, etc.)
• Deny refund requests that don't meet our eligibility criteria
• Request additional information before processing refunds